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IESATraining :: Sales :: Customer Service in the Security Industry

Customer Service in the Security Industry #CST_16
Customer Service in the Security Industry  Module Length: 3 Credit Hours
Approved for CEUs by: Louisiana, Mississippi, New Jersey, Tennessee

You will encounter a wide array of situations when dealing with customers. Some customers are frantic, emotional or angry. It is your job to maintain a professional attitude at all times.

This module teaches the key skills necessary to deal with difficult situations and provide the highest possible level of customer service to your customers.

The following modules are included in this course:
  • Communications
  • Customer Service Skills
  • Difficult Customers

This course is approved for 1.00 hours of continuing education by the NJ Fire Alarm, Burglar Alarm and Locksmith Advisory Committee. If you are submitting this course for CEUs in NJ, you must contact us with your NJ license number so we may provide you with the appropriate certificate upon completing the course. Please email or call 502-254-1590 when you have finished taking the online content. We will then create your NJ specific certificate and email it to you within 24 hours.

Price: $75.00


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